Marketplace accounts, kept out of the danger zone.

The account arrived with Tracking Uploaded On Time at 46.71% — less than half of eBay's required threshold — and a 6.10% late shipment rate. It held "Above Standard" but was at clear risk of demotion if either metric drifted further.

• Daily tracking validation on every order before marking shipped
• Same-day buyer message response to protect dispute outcomes
• Daily supplier stock checks to prevent late shipments at the source
• Continuous feedback monitoring to catch issues early

Two performance metrics were flagged URGENT by Walmart — both at active risk of suspension under Walmart's enforcement policy — with a third trending into Monitor territory.

• Daily tracking validation on every shipped order to lift Valid Tracking Rate
• Same-day, structured response discipline on Seller Center messages
• Daily supplier stock verification to prevent the cancellation cascade
• Weekly performance review with documented action items

The account operates at high catalog volume with a constant stream of orders. The challenge isn't recovery — it's holding near-perfect metrics while traffic and conversion grow. Defect rate held at 0.00%, Top Rated status maintained continuously.

• Listing impressions grew +54% while Top Rated status was maintained
• Transaction defect rate held at 0.00% across the full catalog
• Tracking uploaded on time held above standard throughout